Such as ground floor, upper floor, king size bed, balconied suites, cribs, handicapped rooms, should all be made at time of booking your reservation. The Contact Center will put a note on your reservation and advise the proper department of your request, such as housekeeping, or the front desk. The staff will try to accommodate your request; however there is no guarantee the request can be fulfilled. You may call our Contact Center at USA: 1800 990 8250 / Canada 1 855 478 2811 or email them at reservations@pueblobonito.com